What the trainee sees when the call connects, what's captured while it's live, how the pipeline turns audio into a replayable transcript, and the screen the manager opens an hour later to grade it.
One button. The rep picks who they're calling and how hard it should be, and the session opens. Everything chosen at this moment is locked in, so the coaching that comes out the other end is about this call and no other.
The rep talks, the persona answers, and neither has a script to fall back on. Both sides are recorded separately — which is what makes it possible to say later who was talking, for how long, and who interrupted whom.
Hanging up seals the session — nothing about it can be edited afterwards. The rep sees what it cost and what happens next; the recording goes off to be scored while they move on.
The recording is transcribed word by word, then graded against the very things the campaign's own author wrote down — the disclosures that were required, the objections that were expected, the outcome that counts as a win. Not a generic sales rubric.
One call, one record. The audio, the transcript, the score, the compliance result and the coaching notes live together — so a manager reviewing a rep six months from now sees exactly what a manager reviewing them today would see.
One screen. The audio scrubs in lockstep with the transcript, the current word glows, colour-coded segments mark what went well and what didn't, and the score panel sits alongside — ready for coach notes.
Every screen on this page reads from the same row written at hangup. No data lake hops, no nightly batches, no “where did the transcript go” support tickets.